GDPR

GDPR Compliance Policy for Food Finders Hub

Effective Date: 25/11/2025

Last Updated: 25/11/2024

Food Finders Hub is committed to complying with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and related data protection laws. This GDPR Compliance Policy explains how we collect, process, and protect personal data to ensure compliance with these regulations.

1. Definitions

Personal Data: Any information relating to an identified or identifiable individual, such as name, email address, and location.

Processing: Any operation performed on personal data, such as collection, storage, use, or deletion.

Data Controller: Food Finders Hub is the data controller responsible for determining how and why personal data is processed.

Data Subject: Any individual whose personal data is processed.

2. Lawful Basis for Processing

We process personal data based on the following lawful bases:

1. Consent: Users provide consent when they add listings or contact us.

2. Contractual Obligation: Processing is necessary to provide the services requested by users (e.g., adding or searching listings).

3. Legitimate Interests: We process data to improve our platform and ensure its security, provided these interests do not override data subject rights.

4. Legal Obligation: We may process data to comply with legal or regulatory requirements.

3. What Data We Collect

3.1 Data Provided by Users:

Listing Owners: Name, email address, farm shop/business information (e.g., shop name, location, and product details).

Search Users: Any personal data provided when contacting listing owners or submitting inquiries.

3.2 Automatically Collected Data:

• Device information, IP address, and usage data collected via cookies or similar technologies.

3.3 Special Category Data:

Food Finders Hub does not intentionally collect or process sensitive personal data (e.g., health, religion, or ethnicity).

4. Data Subject Rights

Under UK GDPR, data subjects have the following rights:

4.1 Right to Access:

You can request a copy of the personal data we hold about you.

4.2 Right to Rectification:

You can request that we correct inaccuracies in your personal data.

4.3 Right to Erasure (“Right to Be Forgotten”):

You can request the deletion of your personal data, subject to legal obligations.

4.4 Right to Restrict Processing:

You can request that we limit how your data is processed.

4.5 Right to Data Portability:

You can request that your personal data be transferred to another service provider in a machine-readable format.

4.6 Right to Object:

You can object to processing based on legitimate interests or direct marketing.

4.7 Rights Related to Automated Decision-Making:

Food Finders Hub does not engage in automated decision-making or profiling.

To exercise these rights, please contact us at admin@foodfindershub.co.uk. We will respond within one month unless an extension is required.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

• Listings will remain on the platform until the owner requests removal or updates.

• Communications and inquiries will be retained for 12 months for record-keeping purposes unless deletion is requested sooner.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security of personal data, including:

• Secure servers and encrypted connections.

• Access controls to limit data access to authorized personnel only.

• Regular monitoring and updates to our systems to prevent vulnerabilities.

While we strive to protect your data, no system is completely secure. Users are encouraged to report any suspected data breaches to admin@foodfindershub.co.uk.

7. Data Sharing and Transfers

7.1 Sharing with Third Parties:

We may share personal data with:

Service Providers: Third-party vendors who assist with platform hosting, analytics, or email services.

Legal Authorities: If required by law or to protect our legal rights.

7.2 International Data Transfers:

If personal data is transferred outside the UK, we ensure it is protected by appropriate safeguards, such as adequacy decisions or standard contractual clauses.

8. Data Breach Notification

In the event of a personal data breach, we will:

• Notify affected individuals without undue delay if the breach poses a high risk to their rights and freedoms.

• Report the breach to the Information Commissioner’s Office (ICO) within 72 hours if required.

9. Cookies and Tracking Technologies

Food Finders Hub uses cookies to improve functionality and analyze usage.

• Necessary cookies are essential for the platform to function.

• Analytics cookies help us improve user experience but are optional.

You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Children’s Data

Our platform is not intended for use by children under 13. We do not knowingly collect personal data from children. If we discover that a child’s data has been provided, we will delete it promptly.

11. Contact Information and Complaints

For questions, concerns, or to exercise your rights, contact us at:

Email: admin@foodhubfinders.co.uk

If you believe your data rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk

• Telephone: 0303 123 1113

12. Changes to This Policy

We may update this GDPR Compliance Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated to users where appropriate.

By using Food Finders Hub, you acknowledge that you have read, understood, and agreed to this GDPR Compliance Policy. Thank you for supporting local producers responsibly!

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